About Me

Hello, and welcome! I'm Gerald — a software engineer, recovering DevOps engineer, and support operations builder based in the Philippines. My career sits at an unusual intersection: I write production code in Golang and Python, architect self-hosted internal platforms, and simultaneously lead support operations tooling that turns raw Zendesk data into actionable intelligence.

I got my start as a Drupal developer and grew into platform and DevOps engineering — building CI/CD pipelines, managing containerized infrastructure with Docker and Nginx, and operating databases under load before "observability" was a buzzword. These days I channel that infrastructure instinct into the internal tools I build: systems where performance, scalability, and security aren't afterthoughts — they're the starting point.

My current focus is InSight, a suite of self-hosted monitoring and support intelligence tools that I built to replace expensive commercial alternatives. It includes Pulse (a Zendesk-integrated support ops platform with AI-assisted triage and churn risk scoring), ReSight (Redis performance monitoring), and MySight (MySQL diagnostics). If a problem can be solved with a well-designed internal tool, I'll build it.

System integration is where a lot of my deep work lives — connecting Zendesk, Slack, Confluence, Jira, and custom internal APIs into coherent workflows that give support teams real leverage. I care obsessively about how data moves between systems, where it degrades, and how to make the whole thing fast, reliable, and secure.